Refund and Returns Policy

At Almuri Technologies, we strive to deliver high-quality technology solutions and professional services. This Refund and Cancellation Policy explains the circumstances under which refunds, cancellations, and exchanges may be considered.

1. Professional Services

Our professional services, including but not limited to software development, IT consulting, cloud services, cybersecurity, networking, managed IT services, system integration, and technical support, are provided based on agreed project milestones, contracts, quotations, or Statements of Work (SOWs).

Payments made for completed work, delivered milestones, consultations, assessments, or professional services already rendered are generally non-refundable.

2. Project Cancellation

Clients may request to cancel a project at any time by providing written notice.

Where a project is cancelled:

• The Client will be billed for all work completed up to the cancellation date.

• Any third-party costs already incurred on behalf of the Client remain payable.

• Any unused balance of prepaid funds, where applicable and after deducting completed work and incurred expenses, may be refunded at the sole discretion of Almuri Technologies.

3. Software Development Services

Due to the custom nature of software development:

• Deposits and milestone payments are non-refundable once development has commenced.

• Refunds are not available for completed or partially completed custom software delivered according to the agreed project scope.

• Requests for changes outside the agreed scope will be treated as change requests and may incur additional charges.

4. Subscription Services

Where Almuri Technologies offers subscription-based services, including cloud services, managed services, or software licensing:

• Clients may cancel future renewals by providing written notice before the next billing cycle.

• Subscription fees already paid are generally non-refundable unless otherwise stated in the applicable service agreement.

5. Hardware and Equipment

Where hardware, networking equipment, or other physical products are supplied:

• Returns may be accepted within 14 days of delivery if the item is defective, damaged upon delivery, or supplied incorrectly.

• Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

• Hardware damaged through misuse, accidental damage, unauthorized modification, or improper installation is not eligible for a refund or replacement.

Manufacturer warranties, where applicable, will continue to apply.

6. Refund Processing

Where a refund has been approved:

• Refunds will be processed using the original payment method whenever possible.

• Processing times typically range from 7 to 14 business days, depending on the payment provider or financial institution.

• Bank processing times may vary.

7. Non-Refundable Items and Services

Unless required by applicable law, refunds are not available for:

• Completed consulting engagements

• Custom software development already delivered

• Website or mobile application development after approval or deployment

• Domain name registrations

• SSL certificates

• Software licenses issued by third parties

• Cloud infrastructure costs already incurred

• Digital downloads

• Training sessions that have already been delivered

• Third-party services purchased on behalf of the Client

8. Service Quality

If you are dissatisfied with any service provided by Almuri Technologies, we encourage you to contact us promptly. We will make reasonable efforts to investigate the issue and, where appropriate, provide corrections, support, or other remedies in accordance with our contractual obligations.

9. Contact Us

For questions regarding cancellations, refunds, or billing, please contact:

Almuri Technologies

Email: info@almuritec.com

Website: https://www.almuritec.com